Front Desk Manager Luxury Health Club
Full Time • Walnut Creek, CA
Forma Gym is seeking a professional specializing in Hospitality and Service for our Front Desk Manager position. The position will be based in Walnut Creek. As our Front Desk Manager, you will join a team of fitness professionals and coach your Front Desk team to engage and enhance the lives of our team members and club members. At our Front Desk, we're not simply checking in members, we're the face of the company and we get to welcome our members to the best part of their day. Our Front Desk Manager must participate in an active lifestyle and immerse themselves in all of the offerings of the club(classes, personal training, spa, etc). The number one priority and responsibility is to build lasting relationships with your team, prospective members, and active members to create life long memberships.
HOSPITALITY AND SERVICE SUPERSTARS ONLY - PLEASE DO NOT APPLY UNLESS YOU ARE A SUPERSTAR AND CAN PROVE IT.
- Complimentary club membership
- Discounted membership for family members
- Free on-site child care
- Discounts on services and products
Job responsibilities include but are not limited to the following:
- Hire, Develop and maintain a team that fosters a welcoming, friendly, and positive environment for our team, members, and guests
- Live and breathe Forma's core values and lead by example, you are developing the future leaders of Forma Gym
- Your team is the hub of information and you're expected to have comprehensive knowledge of all departments
- Communicate and practice exceptional customer service and hospitality standards
- Meet with all team members on a regular basis and continue to train and develop team
- Manage all team members schedule and ensure coverage when needed
- Engage in community outreach and participate in community events
- Practice a clean and safe environment for team and members
- Work directly with the sales team to increase new member sign ups
- High level multi-tasking in a high volume environment
- Ability to hold others and yourself accountable during day to day task
- Greeting and assisting members
- Proficient with Microsoft Office Products and Google Products
- Superior organizational, analytical and problem-solving skills
- Oversee Cashier operations
- Oversee cafe inventory, procedures, and quality assurance
- Assist with special events
Requirements:
- Must have minimum three years of customer service experience.
- Must possess, or acquire upon hiring, valid CPR certification.
- Must have excellent communication skills, positive energy, and time management skill.
- Must be available full time.
Compensation: $20.00 - $30.00 per hour
ABOUT FORMA
Forma Gym is a family owned and operated high-end premium health club company with locations in Walnut Creek and San Jose CA. We create a fun, passionate, and inspiring environment with unlimited potential for growth. Our Mission is to improve the happiness of our members lives through health and fitness. We believe in an adaptive, inclusive environment that embodies the full spectrum of fitness. We value every Team Member’s contribution to the overall success of the company. We're always looking for Team Members who are dedicated to making a difference and who care about fitness and wellness in their lives and the lives of others.Join our team and make a real difference in people's lives.
Forma Gym encourages “we” culture. We are always working together as a team even though you might think you are doing something by yourself. Any single position or role cannot exist without the support of others. In other words, it is all about relationship. The relationship we build –the we—is essential in building a strong team and an organization. Furthermore, Forma Gym encourages employees’ happiness in order to provide excellent customer experience. In order for the customers to feel like Forma a special place, we the staff who work at Forma need to feel that first. Employees’ happiness is key for our organizational success.
CORE VALUES
- Deliver an unimaginable experience through legendary customer service.
- “Life is good.” Be optimistic and energetic.
- Continuously pursue personal and professional growth and improvement.
- Build trust through open and honest communication.
- Make your life an adventure, be creative, and stay completely open minded.
- Embrace change.
- Play every day.
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Competitive compensation
Complimentary club membership
Discounted membership for family members
Free onsite childcare
Discounts on services and products