Front Desk Manager
Full Time • North Dallas - 40025
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
Join Our Team as a Front Desk Manager and Enhance the Customer Experience!
Are you passionate about fitness and ready to lead a team that delivers exceptional customer service? We’re looking for an enthusiastic and experienced Front Desk Manager to join our team. This is more than a job – it’s an opportunity to make a meaningful impact in the fitness industry by creating a welcoming, positive experience for every member and guest. If you’re driven, detail-oriented, and ready to foster a customer-first culture, we’d love to hear from you!
Key Responsibilities
- Lead the Team – Manage and inspire a dedicated customer service team, setting a high standard for excellence and creating a warm, inviting environment.
- Shape Service Excellence – Develop and implement customer service policies that align with our fitness values, enhancing each client interaction.
- Train and Coach – Equip the front desk team with the knowledge and skills needed for outstanding service, focusing on product expertise and high standards.
- Handle Escalations – Take charge of complex customer inquiries and complaints, resolving them with professionalism to maintain a positive atmosphere.
- Drive Continuous Improvement – Monitor and analyze customer service metrics, identify areas for improvement, and implement changes to elevate service quality.
- Cross-Department Collaboration – Collaborate with other departments to address and resolve customer issues, improving the overall member experience.
- Stay Informed – Keep current with industry trends and customer preferences to adapt and enhance our service offerings.
Qualifications
- Industry Experience – Proven experience as a Customer Service Manager, ideally in fitness or a related field.
- Leadership Skills – Strong interpersonal and leadership abilities, with a talent for inspiring and motivating a team.
- Exceptional Communication – Excellent verbal and written communication skills, with strong problem-solving abilities.
- Fitness Knowledge – Familiarity with fitness products and services, adding valuable insights to customer interactions.
- Multitasking Excellence – Able to thrive in a fast-paced environment and manage multiple priorities effectively.
- Tech-Savvy – Experience with customer relationship management (CRM) software is a plus.
Why Join Us?
As our Front Desk Manager, you’ll be at the heart of our fitness community, shaping the customer experience and building a service culture that keeps members coming back. You’ll lead a dedicated team, contribute to a supportive and dynamic environment, and have opportunities for growth within the fitness industry. Join us and help make every visit a positive step toward health and wellness for our members!
Compensación: $18.00 - $21.00 per hour
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
EXCITED TO JOIN A GROWING, INSPIRED TEAM?
Texas Family Fitness is committed to our health club members & team members, providing a healthy outlet for families. When a new member chooses one of our clubs they are putting their fitness experience in our hands. Our team members are vital to this relationship, and their passion for fitness is what fuels the ability to change people’s lives for the better.
We are growing and looking for enthusiastic & motivated people who like to work hard and have fun! Do you like helping people reach their health & fitness goals? Do you like helping families stay fit together? If you think you’re ready to join a winning team, take the next step and join our fitness family.
Texas Family Fitness provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
WHY WORK AT TEXAS FAMILY FITNESS?
WHY WORK AT TEXAS FAMILY FITNESS?
Working at Texas Family Fitness is an unparalleled experience, setting itself apart from any other gym environment in several distinctive ways.
- Community-centric Approach: At Texas Family Fitness, it's not just about memberships and workouts; it's about fostering a sense of belonging and community. Employees are encouraged to build genuine connections with members, creating a supportive and inclusive atmosphere where everyone feels valued and motivated to reach their fitness goals.
- Family-Focused Culture: True to its name, Texas Family Fitness prioritizes family values in everything it does. Whether it's providing childcare services, hosting family-friendly events, or offering specialized programs for all ages and fitness levels, the focus remains on catering to the diverse needs of families, making it a unique and welcoming space for everyone.
- Innovative Facilities and Programs: From state-of-the-art equipment to innovative fitness classes and personalized training sessions, Texas Family Fitness is committed to staying ahead of the curve. Employees have access to cutting-edge resources and ongoing training opportunities, ensuring they can deliver top-notch experiences that keep members engaged and coming back for more.
- Emphasis on Personal Growth: Texas Family Fitness isn't just a place to work; it's a platform for personal and professional growth. Whether you're a seasoned fitness enthusiast or just starting your career in the industry, there are ample opportunities for advancement, skill development, and leadership roles within the organization.
- Community Engagement Initiatives: Beyond the gym floor, Texas Family Fitness is deeply invested in giving back to the community. Through various outreach programs specific to our NTX area, charity events, and partnerships with local organizations, employees have the chance to make a meaningful impact beyond their day-to-day responsibilities, fostering a sense of pride and fulfillment in their work.
Texas Family Fitness is more than just a job - it's a rewarding journey fueled by a passion for fitness, a commitment to community, and a dedication to helping others live healthier, happier lives.
TEXAS FAMILY FITNESS PERKS AND BENEFITS:
TEXAS FAMILY FITNESS PERKS AND BENEFITS:
- Work with and around kind, unique and fun team members
- Free gym membership to all Texas Family Fitness locations
- Flexible Hours
- Professional training and growth opportunities
- Discounts through vendor partners
- Discount on all retail purchases
- Medical, Dental, Vision and other supplemental insurance
- 401k
GROWTH OPPORTUNITIES ARE AVAILABLE:
Texas Family Fitness offers a diverse array of job opportunities across various areas, each playing a crucial role in delivering exceptional experiences to our members and fostering a thriving community of health and wellness. Here's a glimpse into some of the key job opportunities and their areas within Texas Family Fitness:
- Fitness Instructors and Personal Trainers: These professionals are the heartbeat of our fitness programs, leading dynamic classes, conducting personalized training sessions, and inspiring members to achieve their fitness goals. Opportunities abound for certified instructors and trainers with expertise in disciplines such as HIIT, yoga, strength training, and more.
- Member Services and Front Desk Staff: The front desk team serves as the welcoming face of Texas Family Fitness, providing exceptional customer service, managing memberships, and ensuring smooth operations at our facilities. Opportunities exist for energetic individuals with strong communication skills and a passion for helping others.
- Childcare Providers: Texas Family Fitness recognizes the importance of supporting families in their fitness journey by offering onsite childcare services. Childcare providers play a vital role in creating a safe and nurturing environment for children while their parents focus on their workouts. Opportunities are available for childcare professionals with a love for working with children and ensuring their well-being. Read more about our Kid's Club here.
- Group Fitness Instructors: These individuals are the heartbeat of the gym and give members a diverse experience. Opportunities are ideal for individuals with a passion for fitness and a knack for creating dynamic class experiences. Check out our website for the Group Fitness classes that are offered.
- Management and Leadership Roles: Texas Family Fitness offers opportunities for career advancement and leadership development across all areas of the organization. From department managers to regional directors, these roles involve overseeing operations, driving strategic initiatives, and cultivating a positive work culture.
- Corporate Positions: In addition to roles within our fitness centers, Texas Family Fitness also offers opportunities for professionals in areas such as marketing, human resources, finance, and IT at our corporate offices.
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Competitive Compensation
Flexible Schedules
Child Care Provided
Free Gym Membership